rX Refill calls,
handled.
No holds, no confusion — just seamless, reliable, and complete refill requests. Off your plate.
HOW IT WORKS
THE CALL COMES IN
Patients dial your regular office number, and Rose.RX picks up instantly — no hold times, no voicemail.
The Request Is Collected
Rose.RX guides the caller through the refill request, even helping clarify medication names if needed.
You Get a Clean Summary
The complete, accurate refill request is delivered to your team — ready to review, process, and move on.
Frequently Asked Questions
What exactly does Rose.RX do?
Rose.RX answers every prescription refill call that comes into your clinic. It guides patients through their request, collects all necessary details, and delivers a complete refill summary to your team — so your staff can stay focused on care.
Is this a real person or a bot?
Rose.RX is not a human, but it sounds and responds just like one. It’s built to handle real conversations — even when a patient is unclear or forgets their medication name.
How do we receive the prescription request list?
You can choose how you'd like to receive refill requests. We can send them to you individually as they come in or as a compiled list at the end of each day — whichever works best for your workflow.
Will my patients be put off by an AI agent answering refill calls?
No. RoseRX is designed to speak in clear, natural, conversational language. In practice, most callers focus on completing their request and do not find the experience disruptive or uncomfortable.
Does this replace someone on our team?
Not at all. Rose.RX is designed to support your team by taking over one of the most repetitive tasks — answering refill calls. It frees up your staff to focus on in-person patients, scheduling, and higher-level work.
How quickly does it answer calls?
Instantly. There’s no hold music, no voicemail. Rose.RX picks up immediately and guides the patient through the process without delay.
Is it difficult to set up?
Nope. Rose.RX is easy to implement and doesn’t require any changes to your phone number or EMR system. We’ll handle setup and make sure it fits smoothly into your current workflow.
Prescription refill help, redefined.
